UK Postage and Delivery
- Standard UK Delivery - £4.95 (including all current catalogue items)
- Postage for a Pound products - £1 (sent separately from our York shop)
- Standard UK Delivery for all orders over £69 – FREE
If your basket contains a mixture of catalogue and non-catalogue items then it is possible that your postage charge will calculate as £5.95. This covers the cost of making two deliveries.
To get "Postage for a Pound", your order can ONLY contain items from the "Postage for a Pound" section: Postage for a Pound – The Cat Gallery
How long do parcels take to arrive?
COVID19 - Delays do still exist with Royal Mail and couriers, but in general we expect to get parcels to UK customers within 7 days.
We aim to dispatch your parcel within 1 working day of receiving your order. UK orders are dispatched by Royal Mail or by Courier for heavier parcels.
Please provide your email address when placing your order so that we can send a confirmation email as soon as your order has been dispatched, including any tracking details for items sent by courier. Any delivery instructions provided with your order will be passed onto the Courier. Royal Mail will follow any agreement you have with your local Postman.
Any Pre-order items will be dispatched separately as soon as they become available. All in stock items will be dispatched in the usual way, generally within 1 working day.
Do you offer a next day service?
Our Next Day delivery service costs £8.95 for UK Mainland addresses for orders placed before 1pm Monday to Thursday only. Goods are delivered the Next Day working day, so please ensure there is someone in to sign for the goods or you leave instruction for safe delivery of your parcel.
Orders received after the 1pm cut-off will still be charged but may not be dispatched until the following working day after receipt of your order.
Please note: orders placed between 1pm Thursday and 1pm Friday will not be delivered until the following Monday, and orders placed between 1pm Friday and 1pm on Monday will not be delivered until the following Tuesday.
Do we Post Overseas?
We ship most items worldwide, although some very large products cannot be shipped overseas. Please allow up to 10 days for delivery to Europe and 21 days to the Rest of the World.
Postage is charged by weight and is automatically calculated by the website when you enter your destination. Overseas orders are sent by Royal Mail (airmail service) if they weigh less than 2kg, and by another carrier if they are heavier.
Orders outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its destination and you will be responsible for the payment of any such duties and taxes.
Returns - faulty items In the unlikely event that you receive faulty, damaged or incorrect goods from us please let us know as soon as possible on 01904 631611 or firstname.lastname@example.org. Our customer service team will arrange for the return of the goods and a replacement or refund will be offered.
Returns - unwanted items All our products come with a 28-day money back guarantee, so if you're not completely happy with your purchase(s), we'll give you a full refund with no fuss. All we ask is that the goods are returned to us in a complete, resalable condition, ideally with any original packaging. We will refund the purchase price promptly or, if you prefer, exchange the product.
To do this, it would be really helpful if you could call our Customer Services team on 01904 631611 first, or email us at email@example.com as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.
P&P charges are non-refundable, except when returning faulty or damaged goods. Please note our returns policy does not apply to earrings.