Use the search box edged in green towards the top of each page.
If you have one of our mail order catalogues, just type in the 5 digit code of the product to go straight to it.
If you don’t have a catalogue code, just type in one relevant word e,g. “jigsaw”, “socks” to narrow down the number of items to look through.
If the item can’t be found then it may be discontinued – give us a call or drop us an email to check though as we often have extra stock (e.g. in our York shop)
How to find our product code
Click all the way into the relevant product. Our product code is at the bottom of the description tab after the letters SKU.
An item is out of stock, how can I pre-order one?
Our website will only let you purchase items that are in stock and on the shelf ready to send. If you want to pre-order an out of stock item you will need to give us a call and we can pre-order it for you. An alternative is to use the Wishlist function. Simply click on the Wishlist button within the item listing and you will receive an email as soon as the item is back in stock. Using the Wishlist does not obligate you to buy, it’s just a simple way of finding out when a product comes back into stock.
Reviews
We love our customers to review our products, especially if they are positive and/or constructive. To review a product just navigate to it (e.g. by typing the product code into the search bar – see above) and clicking on the Review button. Reviews are a great way of helping fellow members of our cat loving community to make informed decisions when shopping on our site.
What else can I do on your site?
Well, the Home Page is the route to a whole raft of other information and experiences:
Request a catalogue
The button is towards the bottom right of the Home page. Fill out the form and we’ll send a copy of our most recent catalogue to you or a cat loving friend (UK only)
Sign up for our Occasional Newsletter
It’s free, it’s friendly and it’s a bit of fun. No hard sell, just an update on new products, special offers, Cat Gallery news, including updates on our 19 year old cat Ethel. We have a lot of subscribers and most seem to find it a bit of innocent fun. It's ideal for our Overseas visitors.
The York Cat Trail
A self guided tour that will allow you to discover the delights of York whilst also enjoying the “treasure hunt” aspect of finding cats on buildings around the City Centre. It’s fun and it is FREE! You can download the Trail leaflet via the Link at the bottom of our Home Page
The Dog Gallery
Also at the bottom of the Home page, you’ll find a link to take you to www.thedoggallery.co.uk. It’s like The Cat Gallery but with dogs. Be quick because when items on this site have sold out they will not be coming back again.
Pinning with Pinterest
If you’re a Pinterest user, you may be interested to know that we have installed the Pinterest “widget” that allows you to easily pin pictures to your boards from our site. We’re delighted to share them with you – please “pin away!”
Blog
This is where we put helpful updates and other news items. We post on a regular basis!
Any Other Queries?
We have an FAQ section to deal with common questions, but if you can’t find the information you’re looking for, our phone number and email address are at the top of the Home Page. If you’re enquiring outside of Monday – Friday working hours then an email is the preferred method of contact and should produce a speedier response.